SHIPPING & RETURNS
SHIPPING POLICY
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Orders are shipped mainly from China.
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UK customers benefit from nearby European warehouses (Spain, France, Germany, and Poland), ensuring faster delivery times.
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Delivery times vary depending on destination and warehouse availability.
RETURN & EXCHANGE POLICY
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Items can be returned within 30 days of delivery.
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Products must be unused, in original packaging, and with all accessories included.
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Returns are accepted for defective, incorrect, or items not as described.
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Customers in the UK and Europe may benefit from local return options, reducing costs and delays.
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Return shipping costs are generally the buyer’s responsibility, unless the item is defective or the wrong product was sent.
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Refunds are processed within 3–10 business days after the returned item is received and inspected.
Important Notes
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Keep proof of purchase and photos/videos of the product if you need to open a return request.
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Contact our support team at hello@thegildedweliness.com or via live chat for assistance with returns.